Happy travels.
Kelley
Happy travels.
Kelley
Happy travels.
Change is on the horizon
Wow, this fall is flying by isn’t it? This time of year is always busy for me because it is travel agent training season. The fall is when many of the resorts, cruise lines, airlines, vacation package suppliers, and others provide training to agents. It’s to help us get prepared for next year and update us on any recent or upcoming changes. Just in the last 2 weeks I’ve attended events with Sandals, Hard Rock, Exclusive Group Travel, Blue Diamond Resorts, Funjet, Hawaii Visitors and Convention Bureau, Jamaica Tourist Board, AMResorts, and more! There are still plenty of training events to come in the next few weeks. It is important for me to attend these events so I am current and updated on the ever changing world of travel!
Speaking of changes…
October 15, 2015 Houston Hobby opened its new 5 gate International Terminal. During this ceremony Southwest Airlines formally announced their Houston to Jamaica flight service! The daily non-stop flights will begin on November 1, 2015! This is a great option for your Jamaica weddings, honeymoons, and vacations!! They will offer one flight each day departing Houston Hobby at 10:35AM arriving in Jamaica at 2:50PM; the return flight from Jamaica leaves Montego Bay at 3:45PM and arrives back in Houston at 6:15PM.
As of Friday, Oct. 16, USAirways will cease to exist. A historic flight US1939, to honor the founding year of the company, will depart from Philadelphia at 10:05 a.m. and make stops in Charlotte, Phoenix and San Francisco, before departing there at 9:55 p.m., making it the last USAirways flight to operate as USAirways.
Beginning Saturday, Oct. 17, all flights will be American Airlines. If you are flying on American Airlines this weekend, it is advised to arrive a little earlier than normal this weekend, as employees, mostly in former USAirways strongholds, will be using a new system. At many airports, USAirways flights will relocate to American Airlines gates. Please make sure to check your flight status and gate information prior to departing for the airport. You can check it up to 24 hours in advance. Because of the changes, many airports have adjusted check-in and baggage drop off times. Please arrive at the airport early!
Hard Rock Resorts, part of the All-Inclusive Collection is introducing Woodward at the Punta Cana and Riviera Maya resorts. It is an area that is designed specifically for teens and extreme sports! No adults allowed in this area. There will be no excuse now for a teen to ever say they are board at an all-inclusive resort! As an example, next year Woodward Riviera Maya will offer skiing, snowboarding, parkour, cheer, and trampolining and more to go along with a state-of-the-art skate and BMX park. Open to every age and every skill, it’s time to add some high-flying action to your day at the beach.
Karisma Hotels (parent company for El Dorado Resorts, Azul Resorts, and Generations Resorts) has announced a major expansion in to Jamaica! They are opening 9 additional resorts in Jamaica. They are currently building Azul Seven, a 149 room family friendly resort in the Negril area. This will be bring a much needed additional family friendly resort to one of the most beautiful beaches on the island! The expected start date for their other resorts is slated for 2017 and 2018. Their only resort on the island right now, Azul Sensatori Azul Sensatori “was sold out for the entire year less than a month after opening,” leading the company to expand the resort with an additional 149 suites. Karisma’s expansion in Jamaica is good news not only for Jamaica, but for everyone that loves El Dorado and Azul resorts, but wants a location other than Mexico!
Speaking of Jamaica, AMResorts (parent company of Secrets, Dreams, NOW, Zoetry, and Sunscape) has also announced expansion in to Jamaica! They will be opening 2 Sunscape Resorts in December of this year, Zoetry in December 2016, and Breathless opening in late 2016 as well.
There is a new Secrets resort opening in Mexico on November 1, 2015. The new Secrets Akumal is sure to be an amazing adult only experience in the heart of Riviera Maya!! There are also 3 Breathless Resorts coming to Mexico. There will be one in the Cabo, 1 in Playa del Carmen, and 1 in Riviera Cancun.
There are also management changes, renovations, promotions and more to keep up with! As I say all of the time, the only constant in the world of travel is change. Attending all of these events allows me to stay current and provide you with the best information possible during our planning sessions!
Happy travels.
Happy travels.
Kelley
Happy travels.
Kelley
My girls are 14 now and it was really important to us that we go visit the 911 Memorial Park as they were just little babies in 2001. We rode the Hop On Hop Off bus down to the site and my goodness, as soon as you walk into the area the whole atmosphere changes. We felt an overwhelming quite and reverence. They have really captured the emotion with the infinity pools, the Momorial and the Museum. Unfortunately we had not anticipated the crowds visiting the museum and hadn’t allotted enough time to do that tour. We did however view all the other monuments etc.
We all had our own list of things we wanted to do and see, among there were of course shopping for the girls. They were thrilled to visit many huge stores like Forever 21, Urban Outfitters, Century 21, and it gave Neal and I the opportunity to hang out in Times Square enjoy a coffee and rest our feet. What can I say, best people watching ever !!! We enjoyed great food on our travels, of course some of the favorites for the girls were street food, Pizza, Bagels, Hot Dogs. We also walked through the restaurant district and enjoyed some great food in “Hells Kitchen”
I have also wanted to visit Madame Tussaud’s Wax Museum and that’s what we did. It was a great tour all of the exhibits are so real. We visited a few of our favorites like Pink, Marlyn Monroe, and many more. This tour really is for everyone as there are so many different exhibits. There’s also a Ripley’s believe it or not next door if you wanted to take in both together. We didn’t have enough time.
We had a fantastic vacation, there’s no way to see it all in a few days which means that we will HAVE to go back !!!! I look forward to it. A great vacation spot for everyone. It truly is the city that never sleeps.
I hope you can see through Emer’s experience what a great destination New York City can be for your next vacation getaway!
Kelley
What do you do if your flight is delayed or cancelled? There are some steps you can proactively take to stay informed and alleviate some of the stress associated with disrupted travel.
My first recommend is to always book your flights with a reputable travel agency or directly with the airline. Please remember, that the online booking sites are not all equal in the eyes of the airlines. When you book with some of them, you are not necessarily the customer of the airline. Not being the customer of the airline can present many challenges when it comes to delays or cancellations.
If you have not already, I highly recommended downloading the apps for your preferred air carriers. If you don’t have a preferred air carrier, once we have vacation flights booked, download the app for that carrier. You can check flight status via the app and many of the airline apps allow you to sign up for text message alerts for your flights. If you aren’t an “app” kind of person, you should visit the airline website; check your reservation via the record locator number and sign up for text alerts about that reservation. Having the app on your phone, or receiving text alerts, make it easier to monitor your flight status for changes, delays, or cancellations. Of course if you have booked through me, I’m happy to assist you with any of these steps! I also monitor flights as best I can for you while you travel.
If the flight is cancelled prior to your day of departure, most airlines will automatically rebook you on another flight if they have control your reservation. An important note here – if you have not booked with a travel agent or directly with the airline, the automatic rebooking may not occur instantly. If you booked with one of the big online booking sites, you are their customer, and not necessarily the direct customer of the airline. The airline may refer you back to the company where you booked your flight so they can assist you. (This can be a real challenge if you are out of the country and your online site of choice only has internet support or no international phone number to call.)
If the flight is cancelled the day of departure and / or you are already at the airport, most airlines will immediately begin the rebooking process. Some of the airlines have automated systems that rebook you, others it is a manual one by one done by the agents at the ticketing counter or gate. Many of the airline apps will allow you to rebook within the app. This will save you from having to stand in line at the airport ticket counter, or spend time on hold. If the cancel occurs prior to you checking in for your flight and you have booked with me, I am always happy to work with you to reschedule your flight. If you are already checked in for your flight or at the airport, working directly with the airline is often the most streamlined process. If the airline is unable to assist, and you have booked with me, you should definitely call the 24 hour customer care number provided in your travel documents. Again, if you booked with one of the online booking sites, getting help directly from the airline can be a challenge. Please remember, it is not that they do not want to help you, but their first priority is their customer – those that book through travel agents and directly with the airline.
If you are at the airport and your flight is delayed, always stay close to the gate area so you can hear announcements. At many airports, the flight schedule monitors are not actually updated by the airline, but by airport operations so the screens aren’t always updated as quickly as the changes occur. If you have text alerts set up on your phone, these will be helpful as well. If your delay is that of more than a few hours, the airline may be willing to provide a meal voucher for you.
If your delay turns in to a cancellation that requires an overnight stay at the airport, you do have options. Depending on why the flight was cancelled, the airline may provide a hotel option for you.
If it is not a complimentary option (that is correct, it is not always a “free” hotel night), make sure to ask if they are offering a distressed traveler rate. Most of the times they have negotiated distressed traveler rates with the airport area hotels. Also inquire about meal vouchers, and toiletry kits. In most cases, the airlines will not be able to provide you with your checked luggage in the event of an overnight situation. This is one reason I always carry on a few toiletries and a change of clothes. If I have them I don’t need them, it’s when I don’t throw them in that it comes back to haunt me!
Yes, delays and cancellations are painful for all involved, including the airport staff. Please remember, they are no happier about the delays or cancellations than you are. You may be traveling for an important event, or simply trying to get home after a long trip, whatever the reason for your travel, and whatever the reason for your delay, please do not take it out on the airline staff (or your travel agent!).
Happy travels.
Kelley