Honeymoon’s made easy

 

Honeymoons too often take a backseat to the arrangements and plans of the actual wedding, but you owe it to yourself to give honeymoon planning greater and more careful attention. After all, while the wedding is mainly for your family and friends, the once-in-a-lifetime honeymoon that follows is a private getaway for you and your new spouse to celebrate your marriage. Though you may spend a portion of your vacation relaxing and reflecting on this major life change, the honeymoon is most of all an opportunity to enjoy being a newlywed, spending quality time with your new spouse, and experiencing a romantic and exciting getaway.
Honeymooners have endless options. Following months of wedding planning, couples often retreat to a luxurious resort that caters to their every need, while others trek to an adventurous escape from their day-to-day lives. Whether it is a beach vacation or a safari, the honeymoon should reflect your joint personality and wishes.
                       
Keep in mind that perfect honeymoons don’t just happen, and planning requires thoughtfulness, patience, careful attention to details, and a lot of decision-making along the way.  Working with the right travel concierge that specializes in romance travel can streamline the process, insure no details are overlooked, and increase your value and experience dramatically.
Before you contact a romance travel specialist, there are a few things you need to consider.  Thinking about these key items will help the travel concierge make thoughtful and appropriate recommendations for creating your ideal honeymoon.  You may not know the exact answers before contacting your romance travel specialist, but just thinking about them will get you ahead of the planning process.  Here are 5 key questions you should ask yourself:
1. What is your priority for this experience?   Think about choosing up to 3 of the following:  romance, quiet, activity, adventure, food / wine, culture, tropical beach, or exploring cities.  Of course you could have completely different ideas!  Remember this is your honeymoon and your future memories!
2. Do you have a specific destination in mind or are you looking for someone to help decide?  If you do have a destination in mind, what attracts you to that particular destination?
3. What are your preferred travel dates or window of time?    Not everyone travels immediately after the wedding.  I have worked with school teachers that postpone honeymoons until summer break, tax preparation personnel that plan around tax deadlines, and couples that have a specific destination but need to wait until that destination is “in season”.
4. How long do you want to be gone?   This can make a big difference on your destination options.  For example, you won’t be visiting the south pacific nor doing an African Safari if you can only be gone 5 days.
5. What is your budget for your honeymoon?  While you may not know what “things cost” (I hear this all of the time), you certainly know what you can and / or will spend.  A budget isn’t an exact dollar amount but a range.   Knowing your budget range upfront can help set realistic expectations and eliminate a great deal of frustration during the planning process.  This is usually the hardest part for most couples.  A way to make this easier is to consider the following sample ranges:  Less than $5,000, $5,000-$7,500, $7,500-$10,000, $10,000-$13,000, and over $13,000.
Once you have thought about these key elements, the real fun begins!!  Then we move on to the types of honeymoons:  all-inclusive resorts, multi-destination honeymoons, or cruises are just a few of the options!    I’m often asked about the most popular honeymoon trends or destinations.  Some couples want to be on the cutting edge and stay away from “what everyone else does” and some couples want to do what is “in the moment”.   Which kind of couple are you?
Remember, your honeymoon is all about you!  You will be starting your life together and creating your very first “married” memories!

Happy travels.                     

      

Kelley

 

 

It’s all about who you know !!

The old adage of it’s not what you know, but who you know is often like the Holy Grail in travel.  Yes, It’s true that anyone can go online, search for this, that, or the other, and book a trip.  However, I want you to know a couple of facts about how booking online travel actually works and clear a bit of misconception about using a qualified travel professional.

You can save time, money and a whole lot of headaches by using a qualified travel professional. I can provide everything you need to book a perfect vacation: packing necessities, various modes of transportation, early booking discounts, special fares, hotel deals and most importantly I will be your personal advocate.  When a trip goes smoothly, it may be natural to think “well that was easy”.  It’s when you encounter some challenges and hurdles that you will truly see the value of having your own personal travel advocate.  Having some to help you at any time, someone to advocate for you when plans go awry, and someone to facilitate a resolution for you can make all of the difference when you are trying to turn lemons in to lemonade.
In October alone, clients had issue with tropical storms, missed flights, cancelled flights, a hurricane, lost baggage, and family emergencies.  When you book your own travel online, who are you going to call or rely on in an actual emergency?  I mean the kind of emergency where you need assistance in the moment and you actually need to speak to someone?   Did you know that most of the online agencies do not 24 hour help desks that you can call?  Some are online help only, or email help only.  How helpful is that if you have no access to internet or email?   When you book with me, you have 24 hour assistance throughout your travel.  Whether that assistance comes from me, the supplier I worked with for your travel, or the travel insurance company, the important note here is that you have someone you can actually speak to at any time during your travel.
I’m always a bit surprised by people that will trust something as important as their travel planning to an unknown entity like the internet.  I can’t tell you how many times “the internet” has been to a particular resort or destination, but I can tell you exactly how many times I have been there or a trusted colleague has been there.  I can provide you with first-hand information about resorts and the views from the rooms.  For example, did you know that the term “resort view” has about 20 different meanings?  At some resorts, it is the view of the resort grounds, at others; it could be a view of the parking lot.  I’ve also seen resort views of dumpsters, or the fence of the resort next door!  Ocean View is another term with many meanings.  Most people think ocean view means looking at the ocean; this is not always the case.  What I like to tell people is that ocean view means that at some point from somewhere out your window or from the balcony you may have a glimpse of where the ocean is located.  You may have to stand on the balcony, lean over, and look around the corner and through the trees.
We offer expert advice and personal service that you can’t get from a dot-com. We work hard at building long-lasting relationships with you. We want to learn your interests and lifestyles, as well as your dispositions. Whether you are looking for a romantic getaway, a family cruise or a European adventure, we will match your needs to the perfect travel experience just for you.
Through an on-going and time-consuming process of familiarization, continuing education and customer feedback, we are your travel experts. We have been on nearly every cruise line, visited destinations around the world, visited more resorts than you have ever heard of, and trekked many off-the beaten path excursions. We are also certified specialists who have completed extensive training on select destinations, cruise lines, resorts, tour operators and more.
One of my favorite sayings… The internet is for looking, travel agents are for booking.  Remember, it all comes down to who you know.
Stayed tuned this week to my social media for updates on my escapades to Florida and next week in Mexico!

Happy travels.  

Change is on the Horizon

 

Change is on the horizon

Wow, this fall is flying by isn’t it?  This time of year is always busy for me because it is travel agent training season.  The fall is when many of the resorts, cruise lines, airlines, vacation package suppliers, and others provide training to agents.  It’s to help us get prepared for next year and update us on any recent or upcoming changes.  Just in the last 2 weeks I’ve attended events with Sandals, Hard Rock, Exclusive Group Travel, Blue Diamond Resorts, Funjet, Hawaii Visitors and Convention Bureau, Jamaica Tourist Board, AMResorts, and more!  There are still plenty of training events to come in the next few weeks.  It is important for me to attend these events so I am current and updated on the ever changing world of travel!

 

Speaking of changes…

October 15, 2015 Houston Hobby opened its new 5 gate International Terminal.  During this ceremony Southwest Airlines formally announced their Houston to Jamaica flight service!  The daily non-stop flights will begin on November 1, 2015!  This is a great option for your Jamaica weddings, honeymoons, and vacations!!  They will offer one flight each day departing Houston Hobby at 10:35AM arriving in Jamaica at 2:50PM; the return flight from Jamaica leaves Montego Bay at 3:45PM and arrives back in Houston at 6:15PM.

As of Friday, Oct. 16, USAirways will cease to exist.  A historic flight US1939, to honor the founding year of the company, will depart from Philadelphia at 10:05 a.m. and make stops in Charlotte, Phoenix and San Francisco, before departing there at 9:55 p.m., making it the last USAirways flight to operate as USAirways.

Beginning Saturday, Oct. 17, all flights will be American Airlines. If you are flying on American Airlines this weekend, it is advised to arrive a little earlier than normal this weekend, as employees, mostly in former USAirways strongholds, will be using a new system.  At many airports, USAirways flights will relocate to American Airlines gates. Please make sure to check your flight status and gate information prior to departing for the airport.  You can check it up to 24 hours in advance.  Because of the changes, many airports have adjusted check-in and baggage drop off times.  Please arrive at the airport early!

Hard Rock Resorts, part of the All-Inclusive Collection is introducing Woodward at the Punta Cana and Riviera Maya resorts.  It is an area that is designed specifically for teens and extreme sports!  No adults allowed in this area.  There will be no excuse now for a teen to ever say they are board at an all-inclusive resort!  As an example, next year Woodward Riviera Maya will offer skiing, snowboarding, parkour, cheer, and trampolining and more to go along with a state-of-the-art skate and BMX park. Open to every age and every skill, it’s time to add some high-flying action to your day at the beach.

Karisma Hotels (parent company for El Dorado Resorts, Azul Resorts, and Generations Resorts) has announced a major expansion in to Jamaica! They are opening 9 additional resorts in Jamaica.  They are currently building Azul Seven, a 149 room family friendly resort in the Negril area.  This will be bring a much needed additional family friendly resort to one of the most beautiful beaches on the island!  The expected start date for their other resorts is slated for 2017 and 2018.  Their only resort on the island right now, Azul Sensatori Azul Sensatori “was sold out for the entire year less than a month after opening,” leading the company to expand the resort with an additional 149 suites.  Karisma’s expansion in Jamaica is good news not only for Jamaica, but for everyone that loves El Dorado and Azul resorts, but wants a location other than Mexico!

 

Speaking of Jamaica, AMResorts (parent company of Secrets, Dreams, NOW, Zoetry, and Sunscape) has also announced expansion in to Jamaica!   They will be opening 2 Sunscape Resorts in December of this year, Zoetry in December 2016, and Breathless opening in late 2016 as well.

There is a new Secrets resort opening in Mexico on November 1, 2015.  The new Secrets Akumal is sure to be an amazing adult only experience in the heart of Riviera Maya!!  There are also 3 Breathless Resorts coming to Mexico.  There will be one in the Cabo, 1 in Playa del Carmen, and 1 in Riviera Cancun.

There are also management changes, renovations, promotions and more to keep up with!  As I say all of the time, the only constant in the world of travel is change.  Attending all of these events allows me to stay current and provide you with the best information possible during our planning sessions!

             

Happy travels.  

 

 

Back to Jamaica !!

Last week I attended the Sandals American Express Vacations More Knowledge 2015 conference in Jamaica.
Everyone knows I love Jamaica and last week just furthered my love affair with the island!  I am truly fortunate to have visited the island so many times and stayed in so many of the resorts over the years.
Jamaica is an island country situated in the Western Caribbean Sea, comprising the third-largest island of the Greater Antilles. The island is roughly 4,240 sq miles in area and lies about 145 90 miles south of Cuba.  It is about 119 miles west of Hispaniola, the island containing the nation-states of Haiti and the Dominican Republic.
Jamaica is the largest English speaking island in the Caribbean; this is one of many reasons Jamaica is such a popular Destination Wedding, Honeymoon and Vacation destination.    Another reason is the nice year round weather on the island.  The annual average temperature is 80 degrees Fahrenheit. The hottest months are in the summer, from May to September.  While hurricane season is officially June – November, Jamaica usually sees the largest weather impact in September.  The “winter” season (December to March) is appreciably cooler. Areas of high altitude have chilly times. For example, the Blue Mountain Peak has an average temperature of 55 degrees Fahrenheit, and sometimes cooler, depending on the time of year or weather.  The lower altitude (think beach!!) areas are still very nice during the winter season with an average temperature closer to 75 degrees Fahrenheit.   December through April often is the best weather for your vacation, while May – November is often the best value.
One of my favorite reasons to visit Jamaica is the people and the culture. The people are warm, kind, hospitable, and downright fun!!   Sometimes things do tend to be on “island time”, but no worries, it will get done, and it will be fun!
The main tourist areas of Jamaica are Montego Bay, Ocho Rios, and Negril.  Runaway Bay and the South Coast also have some great options for your Destination Wedding, Honeymoon, or Vacation.    Jamaica offers the perfect blend of romance, quiet time, adventure, and excitement.  There are activities and attractions all over this amazing island! Water sports – you name it, it’s here.  Hiking, river tubing, cave tubing, zip lining, Bob Marly museum, Margaritaville, Appleton Rum estate tours (tasting included!), horseback riding, golf and so much more.
Montego Bay, Jamaica is where the majority of the flights land for the vacation destinations.  Montego Bay is a lively destination with a wide variety of resorts to suit any needs.  Montego Bay offers travelers to Jamaica a fantastic opportunity to experience the hustle and bustle of an energetic island city set in the midst of absolute paradise with awe-inspiring all-inclusive resorts, myriad golf courses to choose from, wonderful shopping and more.
Ocho Rios, Jamaica is about a 75 minute ride from the airport in Montego Bay, but it is worth the wait! Ocho Rios offers a mixture of natural beauty, including spectacular bodies of water encompassed by gorgeous, lush greenery. One of the area’s best-known attractions is Dunn’s River Falls, a 600 foot stair-stepped waterfall that cascades down the mountain. A sight not to be missed!  Climbing the water falls is a great activity!  You will make friends very fast as you are part of a human chain climbing the falls!
Negril, Jamaica is on the west end of the island, about 45 minutes from the airport, and offers the most stunning beach on the island (in my opinion).   7-mile beach is a world famous stretch of the white sand quintessential Caribbean beach.   This is a hugely popular honeymoon or romance destination as it tends to be much more peaceful and tranquil.
During my visit last week, I stayed at Sandals Whitehouse on the South Coast.  This resort features 2 ½ miles of beautiful white sandy beach.  The resort is beautifully landscaped; the food and service were excellent.  It is a somewhat quiet resort, but that does not equal boring; there are plenty of activities available for you at the resort as well as off resort excursions as well.
I toured Sandals Negril; they have done extensive renovations and renovations are ongoing.  The resort looks and “feels” great!  It’s hard to describe, but the atmosphere at the resort was calming yet engaging.   I can’t wait to see the new section when it is complete; the renderings we saw for completion are amazing!  The staff was genuinely warm and welcoming, the food was excellent, the guests were all having fun, and let’s face it – it’s Negril, the beach can’t be beat!
We also toured and had lunch at Beaches Negril.  Beaches is the family friendly brand of the Sandals family.  If you will have children at your Destination Wedding, or are doing a honeymoon with your family, this is a great option.  They have a water park, Sesame Street Characters, a DJ academy, X-box, kids programs, and of course options for adults only time.
My few days came to an end with a stay at Secrets Wild Orchid in Montego Bay.  I love this resort!  The service is outstanding and the rooms are beautiful.  Secrets Wild Orchid is actually one of two resorts in the Secrets “complex”.  Secrets St James is the other resort.  Both resorts share many of the common areas and all of the
restaurants.
Each has its own unique style, yet they are a seamless transition from one to the next.  Secrets resorts are adult only resorts.  They are not couples only; (although a large focus on romance) they are also a great option for those friend getaways as well.  I was there with a couple of other travel agents and we did not at all feel out of place or like we “stuck out”.
While Sandals is certainly the most well-known resort chain on the island, there are many fabulous resorts to choose from; there is literally something for everyone!
Let me know when you are ready to experience the warmth and hospitality of Jamaica.

Happy travels.                     

      

Kelley

What NOT to bring on your flight

Air travel has certainly changed over the years, and continues to change on a regular basis.  Since I have to pack and prepare for flights next week, I thought I would review with you some reminders about air travel.  Each airline may have specific requirements, so always be sure to consult with the airline as well as these guidelines.  Each airline has a dedicated section on their website for luggage and allowances.
TSA screening uses the 3-1-1 rule for liquids, fluids, and gels to be carried on to an airplane.  In a nutshell – that is no container larger than 3 oz., in a 1 quart zip lock baggie, and 1 per person.   Technically the allowable size is 3.4 oz., but 3 oz. is much easier to remember when it comes time to pack!   Always remember to remove your zip lock baggie from your carry-on (unless you are qualified for TSA Pre-Check) and place it in one of the bins for security screening.  Each time security has to search a carry-on bag it slows down the line.  If you have any doubt about something being considered a liquid, fluid, or gel it is safest to put it in your checked bag.  You should also declare larger liquids. Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. You must declare these items for inspection at the checkpoint. Please remember and be patient as officers may need to open these items to conduct additional screening.  Remember, the 3-1-1 rule only applies to liquids, fluids, and gels; it does not apply to pills or powders.
        
If you are a bride and will be taking your wedding dress with you, please check the requirements and airline policy prior to flying.  Most aircraft no longer have closets to hang your dress!  Many will allow you to lay your dress in the overhead bin, on top of luggage.  Each airline handles this a bit differently, it is important to know before you go!  Some of my brides have determined the wedding dress they purchase based on ease (or lack thereof) of transporting the dress!  Also, there are specific garment bags you need to use to carry-on the dress.  If you do not, you will have to stand there and watch the TSA folks inspect and unpack your carefully arranged dress.  I promise you, they will not put it back the same way you had it!
If you will be doing any sort of air travel over the holidays, I highly recommend that you do not pre-wrap your gifts!  There is nothing worse than spending that time and energy to wrap your gifts, only to have them unwrapped for a security inspection.  I promise you, the officers will not take the same amount of gentle care to unwrapping the gift as you did to wrapping the gift!  This goes for both carry-on and checked bags.
There are some prohibited items that you cannot take on the plane with you.  A very general list includes Sharp Objects Sporting Goods, Guns & Firearms, Tools, Martial Arts & Self Defense Items, Explosive & Flammable Materials, Disabling Chemicals, and Other Dangerous Items.  While these items cannot be carried on the plane, some of these items can be taken in your checked luggage.  For specific allowances, please check http://www.tsa.gov/traveler-information/prohibited-items 
For general security information, screening processes, and information about carry-on items, please check the TSA website at www.tsa.gov   I also recommend downloading the TSA app to your smart phone – it has great information for you.
When it comes to your checked bags, there are also specific allowances for those as well.  Please remember to confirm your airline allowances prior to travel so you don’t have any surprises at the airport upon departure or return!  With the exception of Southwest Airlines, all airlines now charge for checked baggage when purchasing the least expensive (and in some cases any!) tickets.  There are also weight and size requirements for your checked bags.  Each airline will have their specifics, but a good rule of thumb is no heavier than 50 pounds, and no bigger than 62 linear inches.   These requirements will vary among airlines, please check!  As a note, the international carries have very different standards for their flights that originate in countries outside of the United States.  If you are uncertain of the requirements, please check with them so you don’t find yourself re-packing in the midst of a very busy airport in another country.
The official policy is Federal law prohibits hazardous materials from being included in either checked or carry-on baggage. Items such as explosives, compressed gases, oxidizers, corrosives, flammable liquids and solids, loaded firearms, radioactive materials and poisons are considered hazardous.  Some common examples of prohibited items include paints, mace/tear gas, lighter fluid, oxygen bottles and fireworks.  You would think this goes without saying, but dangerous or hazardous materials are not allowed on aircraft.  However, if you follow TSA on Twitter, you will quickly learn that people try to get all sorts of things on airplanes!
With just a little knowledge and preparation in advance, you will significantly decrease your travel day stress.
Remember to check my social media channels for updates on my travel next week!
Twitter:  @kelleyaus
Instagram:  kelleyaus

Paradise doesn’t have to have a passport !!

Paradise doesn’t have to have a passport!  For that matter, paradise doesn’t have to involve a tropical getaway with a beach and ocean!  What is your vision of paradise?  For your vacation experience, it is all about creating your own unique and amazing journey.    Think about the future memories you want to have!  Do you love the idea of cities with all of the high energy and excitement?  Or, are you more of an outdoor adventure seeker?  Are you a spa lover looking for your quiet Zen experience?  Are you looking for foodie and wine paradise?
Here are a few ideas right within the continental US that are outside of the box that most think of as “paradise”, but if done right, can truly be your own unique experiences.
Santa Barbara, CA –Santa Barbara can truly be a unique and romantic getaway, even just for a long weekend.   Santa Barbara has coined itself “The American Riviera”.   Did you know Santa Barbara has its own wine trail?  Culture, farm-to-table cuisine, outdoor adventure, unforgettable romance, shopping, and sightseeing, are just a few more of the experiences in this great location.
Scottsdale, AZ – Spa, golf, shopping, hiking and adventure are just a few ideas for this great destination!  How about a hot air balloon ride?  Do you like horseback riding?  Did you know there are a couple of casinos in Scottsdale?  You also won’t go hungry in Scottsdale!  Yes, Scottsdale is widely considered by most to be dessert area, but you can also go rafting, tubing, and participate in other water sports in the immediate area.
New York City – Truly the city that never sleeps and there is truly something for everyone!  Do you love the theater?  Do you love good food?  Do you love live entertainment? Do you love shopping (both high end and street shopping!)  Do you love parks and quiet walks?  Do you like sports or outdoor activities?  The list of options for New York City can go on and on!  There are so many ways to create your own unique NYC experiences.
Miami Beach, FL – A city with a unique vibe all its own that has it all.  If you are looking for beach and water, you can work on your tan, swim, surf and Jet Ski in the warm and crystal-clear Atlantic waters. South Beach is the place to see and be seen, it is a favorite among models and celebrities.   A couple of my favorite recommendations are the Miami Beach Boardwalk and Lincoln Road.
These are just a few of the amazing destinations right here in the USA.  There are many others in this great land of ours!
If you want to get that tropical paradise feeling without your passport, there are a few great destinations that will be perfect for you!
The Hawaiian Islands – With 5 islands to choose from, your perfect island experience awaits you.  Each island has its own personality and distinctive experience.  Rich in history and culture, with beauty that can’t be adequately described, there is an island just waiting to be experienced!  While the islands are a good year-round destination, it does have a “wet season” and a “dry season” to consider when planning your Hawaii experience.
Puerto Rico – Puerto Rico is a US Territory and no passports are required for US Citizens.  Make no mistake, you will definitely feel like you are a world away!  Puerto Rico is the perfect blend of colonial Spanish culture, natural beauty, and contemporary lifestyles.  Visit historic Old San Juan, awe-inspiring rainforests, coffee plantations, historic forts, or a rum distillery.  Take a swing at world-class golf, played amidst lush greenery or try your luck in one of the casinos. Explore endless stretches of pristine white beaches where you can snorkel, sail, fish and surf.
US Virgin Islands – St. Thomas, St. John, and St. Croix, a chain of 3 islands each with their own unique personalities and experiences.  Each island is beautiful and unique in its own special way.   Each island can be an independent destination, or you can combine them for a true Caribbean sampler.  Generally speaking, the best time to visit the US Virgin Islands, and of course peak travel season for the islands, is December – April, but it is a great year round destination.   The average annual temperature on the islands is 75°- 84°F.  Hurricane Season is June – November with peak season being mid-August through mid-October.  December – February fall to the cooler side and are slightly windier.   Since the islands are a US Territory, the unit of currency is the US Dollar.  While there is a wide range of accommodations throughout the islands, all-inclusive resorts are not commonplace.
I hope this has helped you to think about your idea of paradise in a bit of a different way!  Remember, your vacation experience should be just that – YOUR vacation experience.  It shouldn’t be what you read online, in a book, or what your friend did; it should be your unique experience that will create your future memories!

Happy travels.                     

      

Kelley

New York New York.

Sometimes we get so consumed with thinking about faraway places, tropical or beach destinations, that we forget there are amazing vacation destinations right here in the USA!  My client services specialist Emer took her family to New York City this summer for a bit of their own summer fun and I’ve asked her to share their experience with you.
We took a whirlwind vacation this summer up to The Big Apple NYC.  My 14 yr old twin girls were really looking forward to it and I love New York City.   We wanted to be close to the the Times Square area and somewhere central with easy access to most of the action, so we stayed in The Homewood Suites, 312 W. 37th St. NY.   We were really pleasantly surprised by this location, we could walk to the 5th Ave/42nd Street area and we also had free full breakfast and evening happy hour.  The rooms were comfortable and the hotel in general was clean and modern.
We walked into Midtown when we got there.  I love the hustle and bustle of the city.  Times Square never sleeps.  It’s a bit of a culture shock when you are not used to walking around in a major city. Soon enough we fitted right in with the throngs of people going here and there.
                
Some of the fun places we visited during our first days were the new Carlos Bakery on 8th Avenue.  We have enjoyed the TV show and it was a treat to visit the store and try some of their delicous pastries.  Everybody had the same idea !!!
           
Our Grayline  “Hop on Hop Off Bus” tickets provided a great deal for the 3 day all attractions unlimited pass. The package includes some additional extras like a ferry tour and some museum tickets.  I have used this tour previously and think it is the best value for money.  We saved a fortune in cab fares by riding the Hop on Hop Off to our favorite spots.  Some of the attractions include The grament district, Financial District, Central Park, Soho, Greenwich village and many more.
One of the items on our bucket list was to take in a show while we were there.  Thanks to Kelley, we were able to secure great tickets at a great price right on her Website in advance for “Wicked” which my girls really wanted to see – we weren’t disappointed with our choice!!!  I didn’t want to wait until we got there to buy discount tickets as I wasn’t sure what we could get.  The link right from Kelley’s Website is:   http://www.cruisevacationsandmore.com/pages/tickets
You can actually purchase tickets to concerts, plays, and much more right from Kelley’s website!

My girls are 14 now and it was really important to us that we go visit the 911 Memorial Park as they were just little babies in 2001.  We rode the Hop On Hop Off bus down to the site and my goodness, as soon as you walk into the area the whole atmosphere changes.  We felt an overwhelming quite and reverence.  They have really captured the emotion with the infinity pools, the Momorial and the Museum.  Unfortunately we had not anticipated the crowds visiting the museum and hadn’t allotted enough time to do that tour.  We did however view all the other monuments etc.

        

We all had our own list of things we wanted to do and see, among there were of course shopping for the girls.  They were thrilled to visit many huge stores like Forever 21, Urban Outfitters, Century 21, and it gave Neal and I the opportunity to hang out in Times Square enjoy a coffee and  rest our feet.   What can I say, best people watching ever !!!  We enjoyed great food on our travels, of course some of the favorites for the girls were street food, Pizza, Bagels, Hot Dogs.  We also walked through the restaurant district and enjoyed some great food in “Hells Kitchen”

 

I have also wanted to visit Madame Tussaud’s Wax Museum and that’s what we did.  It was a great tour all of the exhibits are so real.  We visited a few of our favorites like Pink, Marlyn Monroe, and many more.  This tour really is for everyone as there are so many different exhibits.  There’s also a Ripley’s believe it or not next door if you wanted to take in both together.  We didn’t have enough time.

         

We had a fantastic vacation, there’s no way to see it all in a few days which means that we will HAVE to go back !!!! I look forward to it.  A great vacation spot for everyone.  It truly is the city that never sleeps.

I hope you can see through Emer’s experience what a great destination New York City can be for your next vacation getaway!

Kelley

Do you have a plan ??

Timing and proper planning is a must for your vacation plans!  If you don’t plan at the right time, you may find yourself spending more or compromising on your ideal vacation.
As a professional travel agent and Couples Travel Concierge, one of the most commonly asked questions I get, is:  When the best time to book my travel?  There is no one single answer to that because it can vary significantly depending on the type of travel and the destination.  Let’s look at some different scenarios and see if I can shed some light on this for you.
Destination Weddings or Celebration Travel for a group:  9-12 months if you have a very specific date in mind.  Many resorts do not allow more than 1 or 2 weddings on any given day, and the venues sell out quickly.  Also, if you will have a number of guests traveling with you, we need to secure the room space well in advance to make sure we have space for everyone.  As for flights, those can only be booked at a maximum 9 – 10 months out (can be as low as 6 months for some destinations) but the flights can be added later.  The important thing is to secure the resort and the wedding day.
Cruise:  While it is true that you can book a cruise up until the week of sailing, this is not a good idea.  The myth of last minute “cheap” pricing is just that – a myth.  Booking at the last minute (considered within 30 days of sailing) basically gives you access to what staterooms are left – or what no one else wanted.  These are most often not desirable locations on the ship.  The best recommendation for pricing and the availability of the accommodations you want is 6 months prior to sailing.  If you are part of a group and want to organize a group cruise, you need to plan at least 9 months prior, preferably one year if itineraries are available.
River Cruise:  The best time to plan a river cruise is as soon as the idea enters your head, book one!  River Cruises are in high demand and sell out very quickly.  One year in advance is the average booking window.  I have several clients that have already booked for November of 2016!  Yes, 2016!  Sadly, I had to disappoint another couple this week because they wanted to cruise this June and the earliest availability for their chosen itinerary and stateroom type is in October!
All-Inclusive Resorts:  Much like a honeymoon, the best time to start planning is 6-9 months prior to travel, especially if traveling during the holidays or peak season for the destination.  What happens if you book too far out?  You may not get the best value!  Unless you are looking at an exotic option or a cruise, it is always best to book your flight and resort packages after the air is available for your dates of travel.  If you book the flights and resort in a package, the vendors I work with provide better discounts, promotions, or amenities than when you book the air and hotel separately.  Can it be booked in less time?  Sure!  However, keep in mind, the flights may be limited and higher priced (especially for popular destinations or destinations that do not have daily flight service), and the room type or even the resort you want may not be available for you.
Europe Travel:  The 6 month window is a great timeframe for most European Travel, with the exception cruising.  River cruising should be planned a year in advance (or more!) when possible.
Ocean cruising is best planned 6-8 months in advance.
Exotic Destinations:  Are you thinking about the South Pacific?  The Maldives? Asia?  An African Safari?  Australia or New Zealand?  These are best planned 10-12 months in advance.

There are a couple of key steps when it comes to planning your vacation travel experience that is every bit as important as the time frame.  The first step is to sit down with your traveling companion and talk about what you really see as your ideal vacation experience.  Part of the reason the planning process can be so challenging is no clear vision of your ideal experience.  I’m not asking you to come up with the resort or even the destination, but a clear understanding of what type of experience each of you is expecting.  I can really streamline the process for you if you have an idea of what type of vacation experience you are looking for!
The other key step is to know your passport name.  If you don’t have a passport at the time you are ready to book, it is very important that you do know exactly how your name will appear on your passport.  For the most part, the airlines no longer allow name changes.  If the mistake is more than just a couple of letters, it can result in you having to cancel one ticket and purchase another.  As you may have guessed, the first ticket is likely non-refundable so this becomes a very expensive mistake.  Now that you’ve read this, go make note of your passport name, and if you don’t have a passport, go get one!
Hopefully this has been helpful and you are now thinking about your next vacation experience.  I will be here when you are ready!
Happy Travels Kelley Austin 2015
Kelley

What do you do if your flight is delayed or cancelled ??

 

What do you do if your flight is delayed or cancelled?  There are some steps you can proactively take to stay informed and alleviate some of the stress associated with disrupted travel.

My first recommend is to always book your flights with a reputable travel agency or directly with the airline.  Please remember, that the online booking sites are not all equal in the eyes of the airlines.  When you book with some of them, you are not necessarily the customer of the airline.  Not being the customer of the airline can present many challenges when it comes to delays or cancellations.

If you have not already, I highly recommended downloading the apps for your preferred air carriers.  If you don’t have a preferred air carrier, once we have vacation flights booked, download the app for that carrier.   You can check flight status via the app and many of the airline apps allow you to sign up for text message alerts for your flights.  If you aren’t an “app” kind of person, you should visit the airline website; check your reservation via the record locator number and sign up for text alerts about that reservation.  Having the app on your phone, or receiving text alerts, make it easier to monitor your flight status for changes, delays, or cancellations.  Of course if you have booked through me, I’m happy to assist you with any of these steps!  I also monitor flights as best I can for you while you travel.

                

If the flight is cancelled prior to your day of departure, most airlines will automatically rebook you on another flight if they have control your reservation.  An important note here – if you have not booked with a travel agent or directly with the airline, the automatic rebooking may not occur instantly.  If you booked with one of the big online booking sites, you are their customer, and not necessarily the direct customer of the airline.  The airline may refer you back to the company where you booked your flight so they can assist you.  (This can be a real challenge if you are out of the country and your online site of choice only has internet support or no international phone number to call.)

If the flight is cancelled the day of departure and / or you are already at the airport, most airlines will immediately begin the rebooking process.  Some of the airlines have automated systems that rebook you, others it is a manual one by one done by the agents at the ticketing counter or gate.  Many of the airline apps will allow you to rebook within the app.  This will save you from having to stand in line at the airport ticket counter, or spend time on hold.   If the cancel occurs prior to you checking in for your flight and you have booked with me, I am always happy to work with you to reschedule your flight.  If you are already checked in for your flight or at the airport, working directly with the airline is often the most streamlined process.  If the airline is unable to assist, and you have booked with me, you should definitely call the 24 hour customer care number provided in your travel documents.  Again, if you booked with one of the online booking sites, getting help directly from the airline can be a challenge.  Please remember, it is not that they do not want to help you, but their first priority is their customer – those that book through travel agents and directly with the airline.

If you are at the airport and your flight is delayed, always stay close to the gate area so you can hear announcements.  At many airports, the flight schedule monitors are not actually updated by the airline, but by airport operations so the screens aren’t always updated as quickly as the changes occur.  If you have text alerts set up on your phone, these will be helpful as well.  If your delay is that of more than a few hours, the airline may be willing to provide a meal voucher for you.

If your delay turns in to a cancellation that requires an overnight stay at the airport, you do have options.  Depending on why the flight was cancelled, the airline may provide a hotel option for you.

If it is not a complimentary option (that is correct, it is not always a “free” hotel night), make sure to ask if they are offering a distressed traveler rate.  Most of the times they have negotiated distressed traveler rates with the airport area hotels.  Also inquire about meal vouchers, and toiletry kits.  In most cases, the airlines will not be able to provide you with your checked luggage in the event of an overnight situation.  This is one reason I always carry on a few toiletries and a change of clothes.  If I have them I don’t need them, it’s when I don’t throw them in that it comes back to haunt me!

Yes, delays and cancellations are painful for all involved, including the airport staff.  Please remember, they are no happier about the delays or cancellations than you are.  You may be traveling for an important event, or simply trying to get home after a long trip, whatever the reason for your travel, and whatever the reason for your delay, please do not take it out on the airline staff (or your travel agent!).    

Happy travels.                     

      Kelley

Do you know your name ??

jpegDo you know your name?  I’m serious; do you actually know your name as it appears on your official documentation?  You would be shocked if you knew how many people give me their “names” but upon further questioning or looking at their documents, they learn their name isn’t what they have been calling themselves!  When you get a chance, take a look at your driver’s license, your passport, your social security card.  Do they all have the same name?  Many people have different names on every piece of government issued identification or document they have!
Ideally, you should have the same name on all of your documentation so there is no mistaking your identity.   Then there is the whole, how does your name appear on your credit card?  More often than not, the name appears slightly different on your credit card than it does any of your documentation.
When it comes to travel outside of the US, your passport is ultimately all that matters.  Before booking any travel that involves travel outside of the country, please make sure you look at your passport and know how your name appears.  It does not matter how your name appears on your driver’s license in another country, they only care about your passport name.  If you don’t already have a passport, or it needs to be renewed, please make sure you know how your name will appear on the passport when booking your travel.  It is important that the name on your travel reservation and the name on your documentation be an exact match. Remember, your name must exactly match!  If there is Jr, Sr, II, or III, etc. after your name that matters too!
Airlines are not fond of name changes and there can be significant financial penalties.  Many times, the name cannot be changed; the ticket must be cancelled and reissued.  This is a double whammy, they will not refund your money on the cancelled ticket, plus you have to buy a new ticket.
It’s not just the airlines; it is the immigration officials in the country you are entering or exiting, and even the resort you are visiting.  If your name does not match on your travel documentation and your passport, you may be subject to additional immigration screening upon entering or the country.  Surprisingly, exiting a foreign country to return to the US can be even more of an issue if there is a name discrepancy.  Resorts also check your name at check-in and if it does not match your passport, your check-in process can be long and arduous.  Also at the resort, if the name on your passport does not match the name on the credit card they will be using for incidentals, they may ask for an additional form of identification to prove the credit card is indeed yours.
Many travelers (including myself) will use their passport names for all travel, including domestic travel.   There is absolutely nothing wrong with that, just remember to always have your passport with you!
It sounds so simple, but at least once a week I get a call about a name issue with clients.   This is the one issue that can make me (and all other travel professionals) lose sleep at night.  There is nothing more gut wrenching than getting that call from a client that is at the airport and cannot check-in for their flight due to a name discrepancy.
Now, go check all of your documentation so you know your name!
Kelley